During Novruz holidays, consumers' surplus is increasing, that is why, there is a need to get informed about some of the consumers' rights.
Thus, when consumers do purchase commodities, sometimes, their rights are intended to be violated by shops, markets etc. For example, most of you have noticed that some shops or markets refuse to substitute sold commodities by verbally informing or posting a written board about it in the shops/markets.
But, as a consumer, every one should be able to demand his/her rights which are protected by law;
Therefore, first, lets see the basic rights of consumers;
Consumers within the territory of the Azerbaijan Republic are entitled to the following rights:
-to
freely choose commodities (works, services) and their producer, executor and
seller;
-to have
required quality of commodities (works, services) that they consume;
- to
safety of commodities (works, services);
- to
obtain comprehensive and true information about quantity, type and quality of
commodities (works, services);
-to
redress, if prescribed in the legislation, for commodities (works, services)
that are low quality and harm health of people and dangerous to their lives;
- to
apply to competent state authorities and court for defending his/her rights and
legal interests;
-to
associate in public organizations (union of consumers)
Besides,
consumers have the right to substitute a commodity not satisfying his/her
demands for commodity of normal quality
If a
non-food product of normal quality is not suitable to consumer because of its
form, size, style, color or cannot be used according to its purpose due to
other reasons, consumer is entitled to substitute it for a suitable commodity
in the place of its purchase.
Consumer
shall have right within 14 days, not including day of purchase, to substitute
that commodity for a commodity of normal quality. A longer period can be state
by seller for retail sale commodities.
A
commodity that was purchased by consumer can be substituted if it was not used
and its commodity appearance, consumption specifications, seal, label, as well
as commodity or cash receipt or other documents that were attached to it are
conserved.
If
during substitution of a commodity there is no suitable commodity, consumer
shall have the right to buy other commodity with re-calculation of price or
take back money in amount of commodity return or substitute it when suitable
commodity will come to sale. Seller should so inform consumer on the day when
that commodity comes to sale.
However, please be aware that there is a list of the products which are not subject to substitution:
1. Gold
and gold products
2.
Products prepared by precious metals, stones
3. All
types of fabrics and some products sold by measure, but with the exception of
defects on production .
5.
Men's, women's and children's beach dresses.
6.
Underwear for children and newborns.
7.
Household-chemical products.
8.
Personal hygiene products (toothbrushes, combs etc.).
9.
Children's toys.
10. The
production has been in use, with the exception of defects, without shortcuts on
men's, women's and children's socks, underwear.
11. The
products made of plastics for foods.
12. The
food products paid of the cost and transported from the store (during the
period of use/fitness).
By knowing the above mentioned rights, do not
hesitate to demand them.
Hope
this article to be useful to you !
Happy
Novruz to everyone!
thank you. Happy Novruz!
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